By booking with us, you agree to the following policies designed to ensure an exceptional experience for all our guests.

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Booking Your Appointment

Our online booking system makes scheduling seamless. Select your preferred date, time, and services—and we'll handle the rest.

Please call us at 215-493-5005 instead if:

• This is your first color or highlights appointment with us

• It's been longer than 6 months since your last color service

• You're booking for a guest 16 years or younger

• You're seeking color correction, a dramatic transformation, or fashion color

Calling ahead helps us allocate proper time and avoid rescheduling.

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Securing Your Appointment

A credit card is required to hold your reservation. Online bookings require a 50% deposit. This ensures we've reserved dedicated time just for you.

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Appointment Reminders

We'll send a courtesy reminder 3 days before your appointment via call, text, or email. Please confirm to help us maintain our schedule.

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Cancellation Policy

We understand plans change. To respect our team's time and other guests' needs:

• Less than 24 hours' notice: 50% of the service fee

• No-shows: 100% of the booked service fee

• Appointments over 2 hours or multiple services: Cancellations with less than 36 hours' notice incur a 100% charge​

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Running Late?

Life happens. If you're running behind, please contact us with your updated arrival time. We'll do our best to accommodate you, though rescheduling may be necessary to honor other guests' appointments.

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Our Service Guarantee

Your satisfaction is our priority. If you're not completely happy with your service, call us within 48 hours. We'll schedule a complimentary adjustment within 5 days.  Please note: Requesting a completely different style after leaving requires a new service appointment with additional fees.

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Transparent Color Pricing

We believe in personalized, expertly crafted color—never "one size fits all." Our pricing reflects:

• Dedicated expertise and innovative techniques

• Premium, sustainable products

• VISH color technology for zero waste

• Services calibrated for hair up to 14 inches

Longer or fuller hair? We'll provide transparent pricing after your personal consultation.

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Salon Etiquette

We've created a peaceful environment for all guests to enjoy their Pure Zen experience. Please keep phone conversations brief and voices low to maintain our calming atmosphere.

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Product Returns

Not satisfied with your retail purchase? Return unused products in original packaging within 14 days for store credit. Receipt required. Sale items are final sale.

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Terms and Conditions Overview 

By signing up for messaging you agree to receive promotional and informational messages from us. You can expect to receive messages weekly. Message and data rates may apply

• Types of Messages:

  • Promotional

  • Informational

  • Marketing Content

• Message Frequency:

  • Daily

  • Weekly

• Opt-Out Instructions: Users can stop receiving messages by: 

  • Texting "STOP" to unsubscribe

  • Texting "HELP" for assistance

• Users can stop receiving messages by:

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Thanks for letting Pure Eco-Wellness make your day brighter and more beautiful!